Privacy Policy.

The Bath Works is a trading name of Gasbits Ltd, company number 05473706. We respect your privacy and are committed to safeguarding your personal data. This policy explains what we collect, how we use it, and the rights you have over it.

The policy applies to information you provide to us through this website, in our showrooms, by phone, by email, or as part of any contract for supply or installation. This site is not directed at children and we do not intentionally collect their data.

We may collect the following categories of personal data:

• Identity data: name, title.
• Contact data: billing and delivery address, email, phone numbers.
• Financial data: bank details, payment-card details (processed by our payment providers; we do not store full card numbers).
• Transaction data: payment and purchase information.
• Technical data: IP address, browser type and version, device information.
• Usage data: how you interact with the website, collected only after you give analytics consent in the cookie banner.
• Marketing data: your communication preferences.

We do not collect special-category data (health, racial or ethnic origin, political opinions, religious beliefs, biometric data) or criminal-conviction data.

• Direct interactions: when you place an order, fill in a form, request a brochure, attend a consultation, or contact us by phone or email.
• Automated tracking: cookies and server logs as you use the website, with your consent. See our Cookies Policy.
• Third parties and public sources: payment processors and publicly available business records.

We process your personal data to:

• Perform our contract with you: register you as a customer, process orders, arrange delivery, manage payments and refunds.
• Comply with our legal obligations: tax, accounting, consumer rights, health and safety.
• Pursue our legitimate interests: prevent fraud, improve our service, manage our business, and communicate updates that we reasonably expect you to want to receive.
• Send marketing where you have given consent: project updates, event invitations, and the occasional newsletter. You can withdraw consent at any time.

We share data only with service providers, professional advisers, and partners who need it to deliver the service you have asked for (for example, fitting contractors, delivery agents, suppliers, payment processors, accountants). We require all recipients to protect your data and use it only for the purposes we have agreed.

Where data is transferred outside the UK or European Economic Area, we ensure appropriate safeguards are in place: an adequacy decision, standard contractual clauses, or equivalent.

We keep personal data only as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements. Order and warranty records are retained for as long as the warranty period requires; marketing records are deleted when you unsubscribe.

You have the right to access your data, correct it, request erasure, restrict processing, object to processing, request data portability, and withdraw consent. Requests are responded to within one month.

To exercise any of these rights, email sales@thebathworks.co.uk. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

We may update this policy from time to time. The date at the top of this page is the date of the most recent revision. Material changes will be flagged on the site for 30 days from the change date.